Terms of Service

Last Updated: 9/1/2025

Welcome to PurpleAiX. These Terms of Service ("Terms") govern your use of our AI-powered platform and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

Company Information: Bluehans Pure & Mindful Elegance (OPC) Pvt. Ltd. is based in Maharashtra, India, and provides AI solutions for businesses globally through our PurpleAiX platform.

Platform: PurpleAiX - https://purpleaix.com/

Important: Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our platform.

Beta Platform Notice: PurpleAiX is currently in beta phase. As a beta platform, you may experience occasional technical issues, feature updates, or service interruptions. We appreciate your understanding and feedback as we continue to improve our services.

PurpleAiX provides an AI-powered platform that enables businesses to create, deploy, and manage intelligent agents and automation solutions. Our services include:

2.1 Core Services

• AI Agent Creation: Build and customize intelligent AI agents for various business applications
• Knowledge Base Management: Create and manage knowledge repositories for AI training
• Chatbot Integration: Deploy AI chatbots on websites and messaging platforms
• CallBot Services: AI-powered voice communication and call handling
• WhatsApp Integration: AI automation for WhatsApp Business
• API Access: Programmatic access to our AI services

2.2 Service Features

• Multi-language support and global deployment capabilities
• Advanced analytics and performance monitoring
• Custom integrations with third-party services
• Scalable infrastructure for enterprise needs
• 24/7 technical support and maintenance

2.3 Service Limitations

Service Nature: Our services rely on AI technology, which may have inherent limitations including but not limited to:

• Potential inaccuracies in AI-generated responses
• Dependence on training data quality and relevance
• Possible delays or interruptions in service delivery
• Limitations in understanding complex or ambiguous queries
• Need for continuous training and optimization

To access our services, you must create an account and provide accurate, complete information:

3.1 Account Creation

• You must be at least 18 years old or have legal capacity to enter into contracts
• Provide accurate, current, and complete information during registration
• Maintain and update your account information as necessary
• Verify your email address and complete any required verification steps

3.2 Account Security

• Password Protection: Choose strong passwords and keep them confidential
• Access Control: You are responsible for all activities under your account
• Unauthorized Access: Notify us immediately of any unauthorized use
• Account Sharing: Do not share your account credentials with others

3.3 Account Termination

• We may suspend or terminate accounts that violate these Terms
• You may cancel your account at any time through your dashboard
• Upon termination, your access to services will cease immediately
• We may retain certain data as required by law or for legitimate business purposes

You agree to use our services only for lawful purposes and in accordance with these Terms:

4.1 Prohibited Activities

You must not use our services to:

• Violate any applicable laws, regulations, or industry standards
• Infringe upon intellectual property rights or privacy rights of others
• Transmit harmful, offensive, defamatory, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the operation of our services
• Use our services for spam, phishing, or other malicious activities
• Reverse engineer, decompile, or attempt to extract source code
• Use our services to create competing products or services

4.2 Content Standards

• Ensure all content uploaded or processed through our services is lawful
• Respect intellectual property rights and obtain necessary permissions
• Maintain appropriate security measures for sensitive data
• Comply with data protection and privacy regulations

4.3 Monitoring and Enforcement

• We may monitor usage to ensure compliance with these Terms
• We reserve the right to investigate suspected violations
• Violations may result in account suspension, termination, or legal action
• We may report illegal activities to appropriate authorities

5.1 Our Intellectual Property

• Platform Rights: Bluehans Pure & Mindful Elegance (OPC) Pvt. Ltd. retains all rights to our PurpleAiX platform, technology, and services
• AI Models: Our AI models, algorithms, and training data are proprietary
• Branding: Our trademarks, logos, and brand elements are protected
• Documentation: All documentation and materials are our intellectual property

5.2 Your Content

• Ownership: You retain ownership of content you create or upload
• License: You grant us a license to use your content for service provision
• AI Training: Your content may be used to improve our AI models (anonymized)
• Responsibility: You are responsible for ensuring you have rights to your content

5.3 AI-Generated Content

• AI-generated content may be subject to specific licensing terms
• We do not claim ownership of AI-generated responses
• You are responsible for reviewing and validating AI-generated content
• AI content should not be relied upon for critical decisions without human review

6.1 Pricing and Fees

• Subscription Plans: We offer various subscription plans with different features and limits
• Usage-Based Billing: Some services are billed based on actual usage
• Price Changes: We may change prices with 30 days' notice to existing customers
• Taxes: All fees are exclusive of applicable taxes, which you are responsible for

6.2 Payment Processing

• Payment Methods: We accept various payment methods through secure processors
• Automatic Billing: Subscriptions are billed automatically on renewal
• Payment Failure: Failed payments may result in service suspension
• Refunds: Refunds are provided according to our refund policy

6.3 Cancellation and Refunds

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No Refunds on Cancellation: When you cancel your plan, no refunds are provided for the current billing period
• Service Continuation: You can continue using all services and credits until your current billing period expires
• No Future Billing: You will not be billed for the next billing cycle after cancellation
• Credit System: Since credits are added to your wallet upon payment success, these cannot be reverted upon cancellation
• We may offer refunds in exceptional circumstances at our discretion

Refund Commitment: We are committed to providing fair and transparent refund policies for our customers.

7.1 Refund Eligibility

• Duplicate Payments: Full refunds are provided for any duplicate payments processed
• Technical Errors: Refunds for payments made due to technical errors or system malfunctions
• Billing Errors: Refunds for unauthorized charges, incorrect billing amounts, or charges made without proper authorization

7.2 Refund Timeline

• Approval Process: Refund requests are reviewed within 2-3 business days
• Processing Period: Approved refunds are processed within 7-10 business days
• Bank Settlement: Your bank may take additional time to credit your account
• International Payments: International refunds may take longer due to banking procedures

7.3 Refund Process

• Request Submission: Submit refund requests through our support system or contact support@bluehans.com
• Documentation: Provide necessary documentation including payment receipts and transaction details
• Investigation: We investigate each refund request thoroughly to ensure validity
• Communication: We keep you informed throughout the refund process
• Confirmation: You will receive confirmation once the refund is processed

7.4 Non-Refundable Items

• Subscription Cancellations: No refunds are provided when users cancel their subscription plans
• Credits and Tokens: Credits added to user wallets upon payment cannot be reverted or refunded
• Utilized Services: Services that have been fully utilized or consumed
• Custom Services: Custom development or consulting services that have been completed
• Third-Party Fees: Third-party service fees or charges
• Partial Periods: No refunds for partial billing periods or unused service time

7.5 Refund Methods

• Original Payment Method: Refunds are typically issued to the original payment method used
• Credit/Debit Cards: Refunds appear as credits on your card statement
• Bank Transfers: Refunds are processed as bank transfers to your original account
• Digital Wallets: Refunds are credited back to your digital wallet account

7.6 Important Distinction: Cancellation vs Refunds

7.7 Contact Information for Refunds

8.1 Service Availability

Beta Platform Notice: PurpleAiX is currently in beta phase. As such, you may experience more frequent service interruptions, feature changes, or technical issues compared to a production platform. We are actively working to improve stability and reliability.

Important Notice: While we strive for high availability, our services may experience interruptions due to various factors including:

• Technical Issues: Software bugs, system failures, or performance problems
• Cyber Attacks: Malicious attempts to disrupt our services
• Infrastructure Problems: Server failures, network issues, or power outages
• Maintenance: Scheduled maintenance and system updates
• Third-Party Dependencies: Issues with external services we rely on
• Force Majeure: Events beyond our reasonable control

8.2 Service Level Commitments

• We target 99.9% uptime but do not guarantee uninterrupted service
• We will provide advance notice for scheduled maintenance when possible
• We monitor our services continuously and respond to issues promptly
• Service credits may be provided for significant outages as per our SLA

8.3 AI Service Limitations

• AI responses may not always be accurate or appropriate
• AI models require continuous training and may have knowledge gaps
• Response times may vary based on complexity and system load
• AI capabilities are subject to technological limitations

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.1 Data Security

• We implement industry-standard security measures to protect your data
• Data is encrypted in transit and at rest
• We conduct regular security audits and assessments
• We have incident response procedures in place

8.2 Data Processing

• We process data in accordance with applicable privacy laws
• You control what data you provide and how it's used
• We do not sell your personal information to third parties
• You can request data deletion or export at any time

8.3 Compliance

• We comply with GDPR, CCPA, and other applicable privacy regulations
• We maintain appropriate data processing agreements
• We respect your privacy rights and choices
• We provide transparency about our data practices

10.1 Service Disclaimers

Important Disclaimers: Our services are provided "as is" and "as available" with the following limitations:

• No Guarantees: We do not guarantee that our services will be uninterrupted, secure, or error-free
• AI Limitations: AI-generated content may contain inaccuracies or be inappropriate
• Technical Issues: Software bugs, system failures, and performance issues may occur
• Security Risks: Despite our best efforts, security breaches and cyber attacks are possible
• Third-Party Dependencies: Our services depend on external providers and infrastructure
• Data Loss: Data loss or corruption may occur despite backup measures

10.2 Limitation of Liability

To the maximum extent permitted by applicable law:

• Bluehans Pure & Mindful Elegance (OPC) Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim
• We are not liable for damages caused by events beyond our reasonable control
• These limitations apply even if we have been advised of the possibility of such damages

10.3 Indemnification

• You agree to indemnify and hold us harmless from any claims arising from your use of our services
• This includes claims related to your content, violations of these Terms, or third-party rights
• We will notify you of any such claims and cooperate in your defense

11.1 Termination by You

• You may terminate your account at any time
• Termination takes effect immediately upon cancellation
• You remain responsible for any charges incurred before termination
• We may retain certain data as required by law or for legitimate business purposes

11.2 Termination by Us

• We may terminate or suspend your account for violations of these Terms
• We may terminate accounts that are inactive for extended periods
• We may discontinue services with reasonable notice
• Termination may be immediate for serious violations

11.3 Effect of Termination

• Your access to services will cease immediately
• We may delete your data in accordance with our data retention policy
• Provisions that survive termination remain in effect
• You may export your data before termination

12.1 Governing Law

• These Terms are governed by the laws of India
• Any disputes shall be subject to the jurisdiction of courts in Maharashtra, India
• We comply with applicable local laws in jurisdictions where we operate

12.2 Dispute Resolution

• We encourage resolving disputes through direct communication
• If disputes cannot be resolved, they may be subject to arbitration
• Class action lawsuits are not permitted
• Small claims court actions are allowed

We may update these Terms from time to time:

• We will notify you of material changes through email or platform notifications
• Changes will be effective immediately upon posting
• Your continued use constitutes acceptance of updated Terms
• We encourage you to review these Terms periodically

If you have questions about these Terms, please contact us:

We are committed to addressing your concerns and will respond to your inquiries promptly.